Reference

Legal terms for your sobatboss account

Auto Roulette, Dreams of Macau, Tennis Betting, Rocket Crash, Super Bingo, and Fish Hunter sit under one account rule set, so your legal access, wallet records, and data…

Local law accessDANA record checksCookie choice path09:00-23:00 WIB support
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sobatboss Legal terms for your sobatboss account
CONTACT ROUTES

Legal help through chat and email

Legal questions need a traceable reply, not guesswork. Our support desk is available every day from 09:00 to 23:00 WIB through live chat, email, and the account message form after login. When you ask about access, payment records, cookie choices, or account correction, include your registered mobile number and the last four digits of the related transaction code so we can check the right record.

Team online

Live chat

Use live chat for access questions that need quick sorting, such as a blocked login, location prompt, or QRIS receipt check. We may move sensitive legal requests to email so you receive a written record.

Email record

Email suits data requests, correction requests, and policy questions that need attachments. Send your registered mobile number, payment method used, and a short reason so we can identify the account without exposing extra data.

Account form

After login, open Account, then Help, then Legal request to send a ticket from the device you normally use. That path helps us compare session records and reply inside your account inbox.

DATA CARE

How we handle data and cookies

Legal care is part of the account flow: we collect only the details needed to open, verify, secure, and service your account.

Account data

We keep your mobile number, login history, wallet events, and verification details so your account can be identified during a legal request. We do not ask for extra personal data unless a check requires it.

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer receipts are tied to wallet entries, timestamps, and account names. This helps us answer dispute questions and check whether a withdrawal request matches the account holder.

Cookie choices

Cookies help keep your session active, remember language settings, and detect repeated login errors. On mobile browser, open the footer Privacy link to see cookie text and adjust browser-level settings on your device.

Security checks

We use password checks, session records, and device signals to protect account access. If your login pattern changes suddenly, support may ask for payment proof or a mobile number match before restoring access.

Retention timing

We keep legal, wallet, and support records only for as long as needed for account service, dispute handling, security checks, and law-related duties. Older records may be removed or anonymised when no longer needed.

Change requests

To correct a name, mobile number, or payment detail, contact support from your account or email us with proof. We verify the request before changing records because wallet and access rights depend on accurate details.

Legal questions before you join

Before you open an account, check how the legal rules affect access, data, payments, and support replies. These answers explain what we can verify, what you need to provide, and when local law may limit access. If your case involves a payment receipt or account correction, keep the DANA, OVO, GoPay, QRIS, or bank transfer record ready.

Access is not treated as automatic. Your eligibility depends on local law and is available only where local law permits. If a location check or account review raises a concern, we may pause access and ask for clarification.

We collect the details needed to create, verify, and secure your account, such as mobile number, password, login activity, and payment records. We use those records for legal access checks, wallet disputes, and support replies.

Payment-name checks help us confirm that wallet activity belongs to the same account holder. If a DANA, OVO, GoPay, or QRIS receipt does not match your account details, support may ask for proof before processing.

Yes, you can request a correction through live chat, email, or the Legal request path after login. We verify the request first, then update records where the change is allowed by law and account security rules.

Cookies support login sessions, language settings, and security checks. You can read the cookie text from the footer Privacy link, then use your browser settings on Android, iOS, or desktop to adjust cookie behaviour.

We keep wallet, support, and session records for account service, dispute handling, security checks, and law-related duties. When records are no longer needed for those purposes, we may delete or anonymise them.

Contact support from 09:00 to 23:00 WIB through live chat, email, or Account, Help, Legal request after login. Include your registered mobile number and the related payment receipt so we can trace the issue.

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